On both iPhone and Android, you can call an extension without manually going through the main line. You can do this with your phone’s built-in Phone app, and we’ll show you how.
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Calling a device on an iPhone
If you are using an iPhone and want to reach an extension number, start the Phone app first.
Enter the headset number in the Phone app. This is the number for the extension.
You now add a pause after the main track. To do this, press and hold the * (asterisk) button on the keyboard. You will see a comma after your phone number.
Now press the extension number you want to connect to. Then press the call key.
Your iPhone connects you directly to the specified extension number and you’re all set.
On a related note, did you know you can have your iPhone automatically dial extension numbers?
RELATED: Automatically call phone extensions with your iPhone
Calling an extension on an Android phone
Connecting to an extension on Android is also easy. However, the steps to do that vary slightly depending on the phone app you are using. The following steps apply to Google’s official phone app.
To get started, open the Phone app and type in the headset number (without the extension). Then tap the three dots next to the number.
In the menu that opens, choose ‘Add 2-second pause’. This will add a comma after your main number.
Now that you have a comma, type the extension you want to reach. Then press the call key.
Your Android phone connects you to the specified extension and you are ready to talk. Enjoying!
Remember that it is also easy to mute calls by flipping your phone, block calls and forward calls on Android.
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